Privacy
Welcome to Rapid ResQ ("we", "our", or "us"). Our Privacy Policy explains how we collect, use, and protect the information we obtain from users ("you") of the Rapid ResQ Application ("App").
Information We Collect
1. Personal Information
Collection and Purpose: When you register with Rapid ResQ, you voluntarily provide personal information, which includes but is not limited to your name, email address, and other contact details. This information is crucial for creating your user profile and customising your experience.
Usage: We use your personal information to facilitate your access to our services, personalise your interactions within the App, and communicate important updates or notifications.
2. Contact List Data
Why We Need It: Accessing your contact list enables you to connect with friends already on Rapid ResQ and invite others to join. This feature is designed to enrich your social experience within the App.
What We Collect: With your explicit permission, we collect names, phone numbers, and email addresses from your contact list.
How We Use It: This information is used solely to suggest connections within the App and facilitate social interactions. Your contact list is accessed with the utmost respect for your privacy, and we do not share this information with third parties without your explicit consent.
3. Image Data
Purpose of Collection: We collect images to allow you to personalize your profile and share moments with your network on Rapid ResQ. This enhances the visual experience and interaction within the App.
Types of Data Collected: With your permission, we access and collect images that you choose to upload or share within the App.
Utilization: Collected images are used to personalize your profile and enhance social sharing features. We ensure these images are used in accordance with your privacy settings and preferences.
4. Payment Information
Collection and Purpose: We use the Razorpay payment gateway to process payments within the App. When you make a payment, you provide your payment information directly to Razorpay.
Usage: Razorpay collects and processes your payment information securely. We do not store your payment details on our servers. The information collected by Razorpay includes your payment card details, billing address, and any other necessary data to process the transaction.
Third-Party Access: Razorpay acts as a data processor and handles your payment information in compliance with applicable data protection laws. Razorpay may share this information with banks, payment networks, and other entities involved in the payment process to facilitate your transaction.
5. How We Secure Your Information
We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.
Password Protection: Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Data Encryption: All transmitted data are encrypted during transmission using standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All stored data are maintained on secure servers. Access to stored data is protected by multi-layered security controls, including firewalls, role-based access controls, and passwords.
Security Breach Notification: While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you as soon as we spot the issue.
6. Where We Store Your Information
Our Services are operated from India. The information you provide to us is transferred to, stored, and processed within India. We adhere to local data protection laws and regulations to ensure your information is secure and handled with care.
Data Retention
We will retain your personal information for only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Use and Disclosure of Information
Non-Disclosure: Your personal information, contact list data, and image data are not sold, rented, or leased to third parties. These details are used exclusively to enhance your experience and the functionality of the App.
Data Sharing: We may share your information within the scope of legal requirements or to protect our rights and property. Any sharing of data will be done with transparency and your security in mind.
Your Rights and Choices
Opt-Out and Withdrawal: You have the right to opt-out of providing personal information, contact list data, and image data. You may withdraw your consent at any time, affecting your future use of the App.
Communication Preferences: You can manage your communication preferences and unsubscribe from receiving future communications from us through the settings within the App.
Security Measures
We are committed to protecting your information through stringent and internationally recognized security measures. These efforts are designed to prevent loss, misuse, alteration, or destruction of your personal information.
Data Encryption: All user data collected by our app is encrypted in transit to protect it from unauthorized access.
Payment Security: Razorpay uses advanced security measures, including encryption and tokenization, to protect your payment information during the transaction process.